FAQ

FAQ

FAQ

What countries do you ship to?

How much does shipping cost?

How long will it take to get my order?

How do I check the status of my order?

Can I cancel or change my order I’ve just placed?

How can I pay?

My payment has been declined. What shoud I do next?

Can I send my order to an address different from my billing address?

How do I return an item?

Can I exchange an item for a different one?

Who pays to return the item?

Which items are excluded from returns?

Have you received my return?

How long does it take to see a refund in my bank account?

What happens if an item is not picked up from a packing station and is shipped back to you?

My item arrived damaged. What do I do?

I have seen a product that I loved but it no longer seems to be available. Now what?

How do I figure out my size?

What fabric/material is this item made of?

Where do you buy your products?

Has the garment been washed before I receive it?

There are ratings for the condition of the item. How do you determine those ratings?

Who are we - Re-Nou?

How can I let Re-Nou know about a customer service experience?