WITHDRAW FROM AN ORDER

Changed your mind about an eligible order? You can start your withdrawal request below within 14 days of receiving your parcel. Please have your name and order number ready — once submitted, you’ll receive a confirmation by email.

Shipping & Returns

Most Re-Nou pieces follow our standard shipping and return policy. Bridal pieces have separate conditions due to their delicate nature, higher value, and the additional care involved before and after shipping. You’ll find both policies clearly marked below.

Depending on where you live, shipping times may vary. Usually, orders arrive within up to 7 working days.

Standard shipping

Austria
Home delivery — €9.80
Free shipping on orders above €250

Germany
Home delivery — €9.80
Mondial Relay Pick Up Point — €7.80
Free shipping on orders above €250

Belgium, Italy, Luxembourg, Netherlands
Home delivery — €12.80
Mondial Relay Pick Up Point — €7.80
Free shipping on orders above €250

Ireland, Latvia, Liechtenstein, Lithuania, Norway, Switzerland, UK
Home delivery — €14.80
Free shipping on orders above €250

Bridal shipping

Bridal pieces are shipped fully insured to cover the full value of the garment.

Shipping costs for bridal pieces vary between €16 and €25, depending on the destination country.

Austria, Belgium, Germany, Italy, Luxembourg, Netherlands
Home delivery — €18

Estonia, Ireland, Latvia, Liechtenstein, Norway, Switzerland, UK
Home delivery — €25

Standard return policy

We offer returns within 14 days of receiving your order.

You can return your item for store credit, a different product, or a refund to the original payment method.

Because every Re-Nou piece is one of a kind, a timely return makes a real difference for us. When an item is returned quickly, we are able to offer it again to another customer who may have been waiting for it.

Standard return conditions

Returned items must have no visible signs of wear or use.

The customer is responsible for return shipping costs.

Returns are only accepted from countries within the EU.

To initiate a return or exchange, you can select one of the following options:

  • the easiest & safest way: Use your customer account to initiate a return directly.
    Just log in and go to "Orders", you'll find the option to initiate a return there.
  • Or use this withdrawal form.
  • You can also just send a clear written statement to renou.vintage@gmail.com  with your order number, the item(s) you wish to return, and your intention to withdraw.

After we have received and checked your return, we will refund the item price and the initial shipping costs. Unfortunately, we cannot refund the return shipping costs.

Please note that we cannot issue a refund if the return parcel is damaged, opened, or lost on the way. For this reason, we recommend using insured shipping.

Bridal return policy

We offer returns on bridal pieces within 14 days of receiving your order.

All bridal pieces must be returned in the same condition in which they were received — unworn, unaltered, and without any new marks or damage.

The customer is responsible for return shipping costs.

Returns are only accepted from countries within the EU.

Bridal return conditions

Returned bridal pieces must be unworn, unaltered, and without any new marks, damage, or visible signs of use.

The customer is responsible for return shipping costs.

To initiate a bridal return, please choose one of the following options:

  • The easiest and safest way: Use your customer account to initiate a return directly. 
    Just log in and go to "Orders", you'll find the option to initiate a return there.
  • Or use this withdrawal form.
  • You can also just send a clear written statement to renou.vintage@gmail.com  with your order number, the item(s) you wish to return, and your intention to withdraw.

After we have received and checked your return, we will refund the item price and the initial standard shipping costs to your original payment method, unless you have chosen store credit.

Please return the piece in the same condition in which you received it. If a returned item shows signs of wear, damage, stains, odour, alteration, or handling beyond what is necessary to try it on, we may make a reasonable deduction for diminished value.

Please note that we can only complete the refund once we have received the return safely, or once you have provided proof of return shipment. For this reason, we strongly recommend using tracked and insured shipping.

Why do bridal pieces require extra care?

Each bridal piece is carefully prepared before it reaches you and, if returned, must be checked and prepared again before it can be offered to another bride.

Because these garments are delicate vintage pieces, we kindly ask you to try them on with particular care: away from make-up, perfume, food, smoke, and anything that could mark or damage the fabric.

Why do you only accept returns from EU countries?

Because of customs regulations, returns from non-EU countries often get held, delayed, or incur additional fees that we cannot control.

As a small business working with one-of-a-kind vintage pieces, this makes returns from outside the EU unfortunately unmanageable.

For this reason, we can only accept returns sent from countries within the EU.

If you’re unsure whether your country is part of the EU, feel free to contact us before placing your order — we’re always happy to help clarify.