Shipping cost

We ship EU wide. Depending on where you live, the shipping times might vary. Usually it takes up to 7 working days for your order to arrive.

We have a shipping cost varying between 5,80 Euros to 14,80 Euros, depending on what country you want to send your order to.

Return policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 7 days of receiving your order.

Important: We only accept returns from countries within the Schengen Area.
Returns from non-Schengen countries cannot be accepted due to customs restrictions.

Sale items are final sale and cannot be returned or exchanged.

When items are sold out, they're truly gone, and their timely return allows us to offer them to other customers who may be eagerly waiting. A prompt return makes a significant difference for us, allowing us to manage the availability of each item effectively.

You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Returns are only accepted from countries within the Schengen Zone
• Returned items must be returned within 7 days of receiving your order
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, click here or send us an email to renou.vintage@gmail.com with your order number, the reference (s) you want to send back and the reason.

Please read the following infos:

• Please be aware that the customer has to pay the return costs.
• After we have received and checked your return, we will refund the item price and the initial shipping costs. Unfortunately we can not refund the costs for the return shipping.
• We can only refund via the same method of payment the initial purchase was made.
• Unfortunately, we can not refund the money if the refund package is damaged, opened or lost on the way. Therefore we recommend insured shipping.

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Why do you only accept returns from Schengen countries?
Because of customs regulations, returns from non-Schengen countries often get held, delayed, or incur additional fees that we cannot control. As a small business working with one-of-a-kind vintage pieces, this makes returns from outside the Schengen Area unfortunately unmanageable.

For this reason, we can only accept returns sent from countries within the Schengen Zone.

If you’re unsure whether your country is part of the Schengen Area, feel free to contact us before placing your order — we’re always happy to help clarify.