Shipping & Returns
We ship EU wide. Depending on where you live, the shipping times might vary. Usually it takes up to 7 working days for your order to arrive.
We have a shipping cost varying between 7,90 Euros to 14,80 Euros, depending on what country you want to send your order to.
Zone 1 - Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Slovenia - 9,80€
Zone 2 - Estonia, Andorra, Bulgaria, Croatia, Czech Republic, Denmark, Finland, Gibraltar, Greece, Hungary, Latvia, Liechtenstein, Lithuania, Monaco, North Macedonia, Norway, Poland, Serbia, Slovakia, Sweden, Switzerland - 14,80€
Zone 3 - Spain - 5,80€
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please read the following infos:
- Send an email to firstname.lastname@example.org with your order number, the reference (s) you want to send back and the reason.
- Please be aware that the customer has to pay the return costs.
- After we have received and checked your return, we will refund the item price and the initial shipping costs. Unfortunately we can not refund the costs for the return shipping.
- We can only refund via the same method of payment the initial purchase was made.
- Unfortunately we can not refund the money if the refund package is damaged, opened or lost on the way. Therefore we recommend insured shipping.